Privacy Policy

Last updated 27 October 2026

Scope and contact

This website is operated by 龍豪自動化工程股份有限公司 (HITEC AUTOMATION CO., LTD., “we” or “HITEC”). This policy explains how we handle personal data when you browse the website or submit an inquiry. For questions or personal data requests, call +886-2-2995-3988 or write to No. 113, Wugong Rd., Wugu Dist., New Taipei City 248016, Taiwan.

Data collected and its purposes

The contact form requires your name, email address, country and message. Phone number, company, equipment of interest and subject are optional. We use this information to answer inquiries, assess equipment requirements, follow up on business matters and handle service requests. Please do not include sensitive personal data or another person’s information that is unrelated to your inquiry. The website also processes browsing and interaction data and uses records such as hashed IP addresses, timestamps and request identifiers to prevent abuse and duplicate notifications.

Recipients and processing

Data is handled by HITEC staff responsible for inquiries and service, and by providers of form delivery, email, notifications, website analytics and maps, as necessary for each purpose. We do not sell your contact information or use it for marketing unrelated to your original inquiry. Disclosures required by law or other processing with a separate lawful basis are exceptions.

Third-party services

Forms are sent through Web3Forms, which processes the contents and delivers them to our email inbox. After the browser receives a successful Web3Forms response, it reports the result to our system, which sends an internal LINE notification containing the company, country, equipment of interest and time. It does not include the form’s name, email address, phone number or full message. LINE is a browser submission report, not independently verified email delivery. One-use tokens, identifiers and hashed source IP addresses limit duplicate notifications; new submission requests from the same IP are blocked for 15 minutes after a completed report. We load Google Analytics by default to analyse browsing and interactions, such as pages, language, phone clicks, catalogue downloads and form submissions. You can turn website analytics off or on through Cookie settings in the footer. Google Maps provides location and directions. When these Google services load, Google may receive IP addresses, device and browsing information and use cookies or similar technologies. Each provider’s privacy policy also applies to its processing.

Retention and processing locations

We retain data for the period necessary to handle your inquiry and subsequent business matters. Records subject to legal retention requirements are kept as required by applicable law. When the purpose no longer exists or the retention period expires, we delete the data or stop processing and using it, subject to statutory exceptions. HITEC primarily processes data in Taiwan. External providers may process or store data outside Taiwan, depending on their service infrastructure, and apply their own retention policies.

Your rights and how to request them

Under applicable law, you may request access to or a copy of your personal data, supplementation or correction, or that collection, processing or use be stopped or the data deleted. To make a request, call the company number above and explain what you would like us to do. We will verify your identity to protect the data and respond within the statutory time limits. If we cannot fulfil a request for legal reasons, we will explain why.

Providing data and browser settings

You may choose not to provide data. The form cannot be submitted without the required fields; omitting optional information may limit our ability to assess your requirements or contact you. You may still call us. Your browser settings let you block or delete cookies, which may affect some external services. Changing browser settings is not the same as submitting a personal data request to HITEC.

Policy updates

We will update this page and its date when website functions or data handling practices change. Where the law requires separate notice or consent, we will follow those requirements.